Shipping & Delivery PolicyUpdated 3 hours ago
All Boarderie Cheese and Charcuterie Boards and Baked Brie Boards are shipped nationwide using FedEx Overnight Shipping. All Boarderie Dessert Boards are shipped nationwide using FedEx 2-Day or Fedex Overnight Shipping based on your selected delivery date.
Our boards are shipped in custom boxes with insulated liners and ice packs to keep the product chilled in transit! Each board arrives with reusable (or eco-friendly, drain-safe) Nordic Ice packs which keep the board at the proper temperature.
Your delivery should arrive on your scheduled delivery date at the same time as your usual FedEx drop-off. Ahead of major holidays, your board may be shipped for arrival one day early due to avoid shipping delays. We do NOT guarantee any specific time and FedEx does not guarantee any specific time. Boarderie is not responsible for delays on the part of FedEx and cannot control delays due to weather, local carrier mis-scans, natural disasters, mechanical error, strikes, terrorism safety control, or inaccurate shipping information (although we wish we could).
Boarderie does NOT require a signature for delivery. Please note that the decision to leave a package at an address is at the sole discretion of the individual delivery person and is therefore outside of our control.
Be sure to keep Premium Package Protection on your order at checkout and we will ship out a fresh board or issue a 100% refund if your board is delayed more than 24 hours past the scheduled delivery date.
If you opt out of package protection and your package is delayed, damaged, or lost due to shipping carrier errors outside of our control, Boarderie will not guarantee a reship or refund.
If you need the shipment for a specific occasion, make sure to have it arrive at least one or 2 days early to be safe. FedEx can deliver as late as 11 PM to some locations (usually around the holidays). Boards stay fresh for up to 7 days in the refrigerator if unopened. If you need to change your delivery date after ordering, please contact [email protected] with your order number and correct delivery date and we can do this for you as long as your board has not shipped. One of our delightful customer service representatives will confirm when the change has been made.
Customers are responsible for ensuring that the delivery address is correct and that the package can be received at the specified delivery address. We do not issue refunds for product that was delivered on time and left in the shipping box for an extended period of time after delivery. Although your Boarderie may be a surprise, we recommend that you check with your recipient to ensure they will be available to accept a perishable package on the delivery date. This is especially important during the holidays.
Boarderie is not responsible for customers eating perishable food that is out of temperature or that has been sitting out or not properly refrigerated. Our cheese and charcuterie as well as our baked brie boards should arrive cool to the touch. Do not consume your board if it does not arrive cool to the touch. Please contact our customer service team immediately. If your dessert board does not arrive cool to the touch, contents are shelf stable and is ok to still consume.
All packages are shipped via FedEx therefore we cannot deliver to PO Boxes.
During major holidays, we may add a surcharge for delivery on specific dates.
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