Refund policy

We have a no-return policy but may issue refunds for unusual circumstances on a case-by-case basis. Please refer to our FAQ for our refund policy related to shipping and delivery: https://boarderie.com/pages/contact

Damages and Issues

Upon receiving your order, please inspect it immediately. If you find any defects, damages, or incorrect items, contact us right away. Do not dispose of the product or its packaging until photos are taken! Refund Requests must be filed within 24 hours of delivery to qualify for a replacement / refund / credit for future order. Please email photos of the damage or issue to [email protected] with your order number so we can evaluate the situation and resolve it promptly. In order for us to assist you, please make sure to get in touch within 7 days of your delivery. After that window, we unfortunately won't be able to process any requests.